Dear Kathleen,
Thank you for reaching out and sharing your concerns regarding your order. We completely understand how frustrating it can be to wait longer than expected, and we sincerely apologize for any inconvenience this delay may have caused.
To provide some clarity, our process involves a preparation time of 2-6 days for our supplier to prepare and ship the order. Once shipped, delivery typically takes 6-10 business days, excluding weekends and holidays. This means that in the worst-case scenario, it could take up to 22 calendar days for your order to arrive at your doorstep.
Additionally, with the recent Christmas holiday season, there have been some delays as shipping carriers and suppliers experienced higher-than-usual volumes during this time. For more details on our shipping timelines, you’re welcome to visit our Shipping Policy page.
We deeply appreciate your patience and understanding as your order makes its way to you. Please let us know if there’s anything further we can assist you with.
Thank you again for your patience and for being a valued customer of Kute Kittens.
Best regards,
Customer Support Team
Kute Kittens